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General terms and conditions of sale and use

Please read carefully the different terms of use of Poncho-Boutique before browsing the pages. By connecting to Poncho-Boutique, you accept without reservation the present terms and conditions.

Terms of use :

Poncho-Boutique ( is offered in different web languages such as HTML, HTML5, Javascript, or CSS.

The aim is to provide a better user experience and more pleasant graphics, we recommend that you use modern browsers.

The Poncho-Boutique team does everything in its power to ensure reliable information and to update its websites as reliably as possible.

However, omissions or errors may occur and the Internet user must therefore ensure that the information is accurate and report any changes to the site if he/she deems it useful.

Poncho-Boutique is in no way responsible for the use made of the information in question. The same applies to any direct or indirect prejudice that may result from this.

Cookies :

The site may ask you to accept cookies. This is for statistical and display purposes. A cookie is a piece of information deposited on your hard disk by the server of the site you are visiting. It contains several data that are stored on your computer. They are contained in a simple text file. And a server will access this file to read it and record its information.

And many parts of Poncho-Boutique are not functional without the acceptance of cookies.

Hypertext links :

The site can offer links to other resources available on the Internet or other websites. Poncho-Boutique cannot control the sites connected to these sites.

Poncho-Boutique does not answer and does not guarantee the availability of these sites and external sources. Poncho-Boutique cannot be held responsible for any damage resulting from the content of these sites or external sources, whatever their nature.

The same applies to all information, products or services offered or any use that may result from it. It is up to the user to comply with their terms of use and to take into consideration the risks related to this use which are therefore fully incumbent on him.

Also, no one can set up a hyperlink to Poncho-Boutique without the express, explicit and prior authorization of Poncho-Boutique. This applies to users, subscribers and visitors of the websites in question.

In the hypothesis where a person wishes to set up a hyperlink in direction of Poncho-Boutique, it will have to address an email to Poncho-Boutique via the address accessible on the site.

This email must formulate a request to set up a hyperlink. Poncho-Boutique can accept or decline this request for a hyperlink without justification.

Services provided :

Poncho-Boutique strives to provide the most accurate information possible on the website. All Poncho-Boutique activities and information about Poncho-Boutique are presented on our website

The information on is not exhaustive and the photos on Poncho-Boutique are non-contractual.

Indeed, they are given under reserve of modifications which the information on this website may have been changed since it was put online. Also, all the information indicated on is given as an indication and thus likely to change or evolve.

Contractual limitations on the data :

The information contained on Poncho-Boutique is as accurate as possible and Poncho-Boutique is updated regularly. However, Poncho-Boutique may contain inaccuracies or errors. If you find any, please report them by sending an email to

In your email, describe the situation as precisely as possible, by giving the URL address of the page in question, from which machine you are visiting the Poncho-Boutique and with which internet browser).

Any content downloaded from Poncho-Boutique will be at the user's own risk and he will be solely responsible for it. The person responsible for any damage to the user's computer or any loss of data resulting from the download in question will not be Poncho-Boutique but the user.

Also, the user of Poncho-Boutique commits himself to access the site using a correct material that is to say without virus or malware and with a functional browser. Poncho-Boutique cannot be held responsible for the hypertext links set up on Poncho-Boutique to other resources on the Internet.

Intellectual property :

All the contents of the present site are the exclusive property of the company Poncho-Boutique. This includes graphics, images, texts, videos, animations, sounds, logos, gifs and icons as well as their formatting with the exception of trademarks, logos or content belonging to other partner companies or authors and this, in a non-limiting way.

It is forbidden to reproduce, distribute, modify, adapt, retransmit or publish, even partially, these different elements without the express written consent of Poncho-Boutique.

These representations and/or reproductions, whatever the process, constitute an infringement which will be sanctioned. Failure to comply with this prohibition constitutes an infringement that may engage the civil and criminal liability of the person who has made the infringement. Moreover, Poncho-Boutique may take legal action against this person.

Personal data :

You are not obliged to communicate your personal data when you visit Poncho-Boutique.

General terms and conditions of sale :


The present general conditions of sale of this page apply to all the sales concluded on Poncho-Boutique by the means of the Internet site


The automatic recording systems of Shopify will be considered as proof of the nature and content of the order. Poncho-Boutique confirms the acceptance of the order to the customer at the e-mail address that the latter has communicated.

The sale will be considered as concluded from the validation by Poncho-Boutique of the payment of the order. This means from the date of validation of the payment for orders paid online by credit card. In any case, Poncho-Boutique reserves the right to refuse or cancel any order from a customer for whom there is a suspicion of fraud or with whom there is a dispute relating to the payment of a previous order.


When our offers and their prices are visible on the site, they are valid. The availability indicated at the time of the consultation of the site by the customer remains dependent on the state of the stock at Poncho-Boutique and especially at the suppliers of course.

To create the Poncho-Boutique sales catalogue, we work with databases. These are enriched with information from our suppliers. This database contains more than a hundred articles and not all of them are stored in our warehouse. This means that Poncho-Boutique's offer is subject to the availability of the articles from the suppliers.

In the event of a definitive shortage of an article with our suppliers, the removal of this article from our sales offer is foreseen. In other cases, a new order can be placed within a certain period of time.

In case of unavailability of an item that has been ordered, an email is sent to inform the customer about the item(s) concerned.

When the order is placed, a link to the delivery time will be displayed. There will also be an acknowledgement of receipt of order that will be sent by email to communicate an indicative delivery time to customers.

This delay is calculated on the basis of the availability of the article, the delivery time and the mode of transport selected by the customer.

Whether at the time of placing the order or 24 hours after, ie before the shipment of the order, the customer can cancel his order.

Special features :

Pre-order items

On Poncho-Boutique, articles to be published are proposed on in pre-order. This means that it is possible to reserve one or more articles. This reservation must correspond to a date. This release date will be announced by Poncho-Boutique when the reservation phase opens. The opening date of reservations can be changed at any time by Poncho-Boutique. Because Poncho-Boutique is the only one responsible for the marketing of these pre-ordered items.

Poncho-Boutique will endeavour to dispatch articles to customers who have made their reservation up to the level of stock provided by the supplier for the day of release as soon as the final sale date is reached.


The prices indicated on Poncho-Boutique are in euros (€) and are deemed net, excluding shipping costs. These prices include the price of the products, the cost of processing, the cost of handling and the cost of packaging. These prices are subject to change at any time without notice.

This is with the understanding that items will be invoiced on the basis of the price that was in effect at the time the order was placed. All orders will therefore be invoiced in Euros (€) and payable in Euros (€). If there are customs fees or local taxes, these fees are to be paid by the recipient.


Shipping costs correspond to the cost of delivery. These costs also include a contribution to the preparation and postage costs. Grouping all the items on a single order allows you to pay only once the delivery costs. However, customs fees or local taxes may apply to several different items in the same order. This can be explained by the fact that even if the delivery fees are paid in one go, the delivery can be made in several parts for different items of the same order. This is due to the fact that some items leave from different warehouses.

It should also be noted that it is not possible to combine two or more separate orders into one order. Therefore the cost of the shipping costs will be charged for each order, even if these orders were placed by the same person on the same date with the same delivery address.


The means of payment offers a maximum guarantee of security. To pay, it is necessary to use a bank card or a private card that it is a Visa card, a Eurocard or a Mastercard directly on the site in the form of payment proposed at the time of the process of order (seizure made safe by encoding SSL).

In this form, you will be asked to enter the type of credit card, the number of this card, without any space between the numbers, the validity date and finally the control number on the back of your card. No banking information passes through Poncho-Boutique as explained here in the confidentiality policy

Therefore, payment by bank card is perfectly secure and your order is registered and validated as soon as the payment is electrically accepted by your bank.


It is possible to deliver at home as well as in relay point. The time of preparation of the parcel to which is added the time of routing is included in the delivery time. Poncho-Boutique delivers worldwide. But it may be that some items can not be delivered everywhere. Contact Poncho-Boutique by email at in case of doubt. An email explaining the different steps of the order follow-up will be sent.

The delivery time can be up to 20 days due to the current situation. This time is counted from the receipt of the email confirming the shipment of the order. This delivery time does not always include the preparation time for some items. The delivery time announced by the delivery service is not binding for Poncho-Boutique if this time is exceeded. However, the team responsible for customer service will do its best to satisfy Poncho-Boutique's customers.



The articles supplied by are new and guaranteed to be in conformity and without defect. These articles are identical to the articles of the traditional trade. They come from all the publishers and suppliers who are referenced.

In the event that an article is defective or not in conformity, you have 14 working days to make a request for an exchange or a refund as from the reception of the articles at your place. If the fourteen (14) day period expires on a Saturday or Sunday or a public holiday, the possibility of exchange or refund will be extended until the next working day.

To benefit from this, you must return the new or unused items in their original packaging, in their entirety, intact, accompanied by any accessories, instructions and documentation, imperatively in its original cellophane packaging and with the corresponding invoice.

Before proceeding with this return, it is preferable to send proof of the defect(s) via photos to the email address

When exercising the right of withdrawal, Poncho-Boutique is obliged to reimburse the amount(s) paid by the customer without any costs except for the return costs. These return costs are the responsibility of the customer and will almost always be abroad. This will involve a certain cost of return that we wish to emphasize. The refund in question will be due within a maximum of 14 working days from the date of receipt of the package or packages that have been returned.

You will be responsible for the return shipping costs.

First, no COD shipments will be accepted for any reason. Secondly, as stated in the returns and refunds policy, if you have not yet received your refund, please check your bank account again first.

Next, contact your credit card issuer, as there may be a delay before your refund is officially posted. Next, contact your bank. There is often a processing time required before a refund is posted.

If after completing all of these steps, you still have not received your refund, please contact us at We will make sure to check on it in our system. Again, we are sorry to ask for these steps but we want to provide maximum attention to your requests. And we lose time when the request is not preceded by certain verification steps. We obviously want to spend this time giving maximum attention to the requests we receive.


The transfer of ownership of the products to the benefit of the purchaser, will be carried out only after complete payment of the price by this last, and this whatever the date of delivery of the aforementioned products. On the other hand, the transfer of the risks of loss and deterioration of the products will be carried out only after delivery and reception of the said products by the purchaser.


Poncho-Boutique is producer and owner of all or part of the data bases composing the present site. By accessing this site, the customer recognizes that the data composing it are legally protected, and is forbidden in particular to extract, reuse, store, reproduce, represent or preserve, directly or indirectly, on any type of support, by any means and in any form whatsoever, all or a qualitatively or quantitatively substantial part of the contents of the databases appearing on the site to which he/she accesses.


The descriptions of the products present in the databases of have been entered according to the information communicated by the editors. Poncho-Boutique is not responsible for the content of the works and cannot be held liable to the buyer. Poncho-Boutique cannot be held responsible in case of force majeure (strike, flood, fire...).


The present general conditions of sale as well as the price lists are expressly agreed and accepted by the purchaser, who declares and acknowledges having a perfect knowledge of them, and renounces, therefore, to prevail himself of any contradictory document and, in particular, his own general conditions of purchase, the act of purchase entailing acceptance of the present general conditions of sale.

The present conditions can be modified at any time without notice by Poncho-Boutique - General sales conditions updated on January 1st, 2018.